I receive an error message or the video does not work while watching it.

If you receive an error message while watching a video or if the video does not work at all, the issue may be related to your browser.

Please try the following first:

  • Clear your browser's cache and cookie data
  • Make sure your browser is updated to the latest version
  • Try switching browsers

If these tips are not helpful, please contact our customer service via chat or by email at asiakaspalvelu@eduhouse.fi. Please mention in your message which video you are having problems with and what have you already done to solve the issue.

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