After some recorded trainings, you are required to take a test to receive a completion mark. You can find the test on the right side of the page, and it activates once you have watched 50% of the training. Here are answers to frequently asked questions related to tests:
- I can't pass the test even though I've tried all the options. What's wrong?
Please note that some tests may have multiple correct options. This means that to pass the test, you need to select all the correct options at once.
- What can I do when the test won't open or seems to be malfunctioning?
It's possible that the problem is browser-related. To fix the situation, try the following:
- Clear the cache and cookie data of your browser.
- Make sure your browser is updated to the latest version.
- Try a different browser.
- Try a different device.
If these actions do not fix the situation, you can contact our customer service via chat or by email at asiakaspalvelu@eduhouse.fi. In your message, please specify which training you are referring to and what you have already done to solve the issue.
- The content of the test seems incorrect or unrelated to the training.
Oops! It sounds like wrong questions may have slipped into the test. Could you please contact us through chat or by email at asiakaspalvelu@eduhouse.fi so we can check the test and correct it as soon as possible?
- I can't take the test and receive the message "NOTE: you have already passed this test."
To resolve the situation, you can first try the browser tips listed above. If these don't help, you can contact our customer service via chat or by email at asiakaspalvelu@eduhouse.fi.